Privacy Policy
Last Updated: January 17, 2025
1. Introduction
CreativeConnect Expo ("Company", "we", "us", "our") operates the AetherEx platform ("Platform", "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, password, name, and profile information
- Design Data: 3D stand designs, configurations, images, and related metadata
- Communication Data: Messages, support requests, and feedback
- Business Information: Company details, contact information for consultation requests
2.2 Information Automatically Collected
- Usage Data: How you interact with the Platform, features used, time spent
- Device Information: Browser type, operating system, IP address, device identifiers
- Performance Data: Error logs, crash reports, performance metrics
- Location Data: General geographic location based on IP address
3. How We Use Your Information
We use collected information for:
- Providing and maintaining the Platform services
- Processing your design requests and consultations
- Improving Platform functionality and user experience
- Communicating with you about your account and our services
- Providing customer support and technical assistance
- Analyzing usage patterns to enhance our offerings
- Complying with legal obligations and protecting our rights
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: Third-party vendors who assist in Platform operations (hosting, analytics, support)
- Business Partners: Exhibition industry partners for consultation and construction services
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure cloud infrastructure with industry-standard protections
6. Data Retention
We retain your information for as long as necessary to provide services and fulfill legal obligations:
| Data Type | Retention Period |
|---|
| Account Information | Until account deletion + 30 days |
| Design Data | Until user deletion + 90 days for backup |
| Usage Analytics | 24 months |
| Support Communications | 3 years |
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United Arab Emirates and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
9. Third-Party Services
Our Platform may integrate with various third-party services to enhance functionality and user experience. These services have their own privacy policies governing their use of your information. We recommend reviewing the privacy policies of any third-party services you interact with through our Platform.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze Platform usage and performance
- Provide personalized experiences
- Ensure Platform security and functionality
11. Children's Privacy
The Platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use constitutes acceptance of the changes.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
© 2025 CreativeConnect Expo. All rights reserved.